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Effective Date: August 2026

 

At V Computer, customer satisfaction is our priority. We are committed to providing professional laptop repair and IT services with complete transparency. Please read our Refund Policy carefully before availing of our services.

 

1. General Refund Policy

Since our business primarily provides Laptop Repair, Chip-Level Motherboard Repair, IT Services, Spare Parts, and Refurbished Laptop Sales, refunds are subject to the nature of the service or product purchased.

 

2. Inspection Charges

Inspection or diagnostic charges (if applicable) are non-refundable, even if you decide not to proceed with the repair.

 

3. Repair Services

Once the repair work has been completed and approved by the customer, service charges are non-refundable.

However, if the same issue reoccurs within the applicable warranty period due to the repaired component, we will inspect and repair it again at no additional labour cost, subject to our warranty terms.

 

4. Spare Parts & Accessories

Refunds or replacements for spare parts will only be considered if:

  • The product received is damaged.
  • An incorrect product has been supplied.
  • The product is defective upon delivery.
  • The issue is reported within 7 days of purchase.

Products will not be eligible for refund or replacement if:

  • They have been physically damaged after delivery.
  • They have been improperly installed or misused.
  • They show signs of tampering or unauthorized repair.
  • They have been damaged due to water, fire, electrical surge, or accidental impact.

 

5. Refurbished Laptops

Refund requests for refurbished laptops will only be accepted if:

  • The product has a major hardware defect that cannot be repaired.
  • The issue is reported within the applicable warranty period.
  • The laptop has not been physically damaged or modified by the customer.

Minor cosmetic wear, battery backup variations, or software-related issues shall not be considered valid reasons for a refund.

 

6. Advance Payments

Advance payments made for:

  • Special spare part orders
  • Custom hardware procurement
  • Non-standard repair requests

are non-refundable, as these items are ordered specifically based on the customer’s request.

 

7. Cancellation Before Repair

If you decide to cancel your repair request before any repair work has started, only the amount paid towards repair labour (if any) may be refunded.

Inspection, diagnosis, pickup, or service visit charges (if applicable) will not be refunded.

 

8. Refund Processing

If a refund is approved, it will be processed through the original payment method whenever possible.

Refunds are generally processed within 7–10 business days, depending on the payment provider or banking institution.

 

9. Situations Where Refunds Will Not Be Provided

Refunds will not be granted in the following situations:

  • Repair work has been successfully completed.
  • The issue is unrelated to the repaired component.
  • Damage is caused by accidental impact, liquid, fire, or power fluctuations.
  • The device has been opened or repaired by another service provider after our repair.
  • Software issues caused by viruses, user actions, or third-party applications.
  • Customer changes their mind after service completion.

 

10. Warranty Instead of Refund

Where applicable, warranty service will be provided before considering any refund.

Our warranty covers only the repaired or replaced component and does not extend to unrelated hardware or software issues.

 

11. Right to Refuse Refund

V Computer reserves the right to refuse refund requests that do not comply with this Refund Policy or where evidence of misuse, tampering, or fraudulent claims is found.

 

12. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be published on this page and will become effective immediately upon posting.

 

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

 

V Computer

🌐 Website: https://vcomputer.in

📞 Phone: +91 9820187490 / 022-48812112

📍 Address:
Shop No. 1, Ram Niwas Building, Tara Temple Lane, Lamington Road, Mumbai – 400007, Maharashtra, India.

 

Last Updated: August 2026